This page provides updated information about what Crunch is doing as we re-open gyms and provide a safe & clean environment for our members and team.



WHEN IS YOUR LOCAL CLUB RE-OPENING?

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Please click on the link below to see when your club is opening and the specific safety guidelines.

FIND MY CLUB

Don’t see your club listed? That’s probably because the state/local government has not released an opening date. Please check back here or on your club’s location page or Facebook page for up to date information.

Have questions about billing? CLICK HERE

WANT TO RECEIVE UPDATES FROM CRUNCH?

CLICK HERE to register for communications.


WE KEEP EACH OTHER MOVING

All the fun you've come to expect at Crunch, with some changes to keep you safe & healthy

TF x Crunch - KiCKiC - V2

HERE'S A FEW OF THE WAYS WE ARE STAYING SO FRESH & SO CLEAN 

We're thrilled to have you back in the gym! Our team is working hard to provide a clean & safe environment for your workouts.


CR005AG_Post-COVID The Crunch Commitment Icons_5.15.20 (1)Members will have access to contactless check-in
via the Crunch Mobile App and contactless payment via Apple Pay.

Team Members will wear masks & gloves (alongside other PPE if required by public health officials).

We recommend members wear masks within the gym except when vigorously working out (unless mask wearing is required at all times by public health officials)

All high-traffic surfaces will be disinfected multiple times a day.

All floor surfaces (mats, turf, rubber, wooden/laminate) will be vacuumed & disinfected daily.

All gym equipment & machines will be cleaned throughout the day.

Crunch has made significant investments in specialized disinfecting equipment (varies by location based on supply and availability) such as:
airPHX
  • airPHX clean air systems: patented technology uses atmospheric cold plasma to change a small percentage of the oxygen molecules in the air into a unique spectrum of oxidizing moleculesthat kill bacteria, viruses, and mold. It's been shown to work on Human Coronavirus HCoV‐229E, which has the same genetics as SARS‐CoV‐2 (COVID‐19) virus. Click here to learn more.
  • Electrostatic disinfectant sprayers: daily use of backpack and handheld units using an EPA-approved, hospital-grade disinfectant that kills 99.99% of viruses and bacteria
  • Upgraded cleaning agents that are certified to kill the SARS-CoV-2 virus

Multiple new sanitation stations can be found throughout the gym for member use. Members are required to CR005AG_Post-COVID The Crunch Commitment Icons_5.15.203wipe down equipment before & after their workout.

Locker rooms will be monitored multiple times a day to empty garbage, refill soap and cleaning supplies, and disinfect sinks, counters, mirrors, and showers.

Towels & wipes will never be reused & will be washed or discarded after each use. 

CR005AG_Post-COVID The Crunch Commitment Icons_5.15.204All desks, computers, phones, waiting area furniture & Front Desk surfaces will be cleaned throughout the day.

Certain machines and areas of the gym may be marked as closed & group fitness class sizes may be reduced to allow for appropriate social distancing.

CDC guidelines will be followed to wash hands frequently with soap and water for at least 20 seconds, avoid touching the face, and maintain a safe social distance (6 FEET or more) from others. 


WE'RE IN THIS TOGETHER

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BE CONSIDERATE 

Wipe down all of your equipment & machines thoroughly after use.

BE KIND 

Help us keep Crunch a place where people can relieve their stress & anxiety, safely with #NoJudgments.

BE MINDFUL 

Maintain a 6-foot distance from your fellow Crunchers on the gym floor, in class, and in the locker rooms.


NEED A LITTLE HELP EASING BACK INTO THE GYM? WE'VE GOT YOU COVERED!

  • Crunch Live - Get 24/7 access to our library of over 100+ Crunch workouts.
  • Access is free for members; non-members can try free for 90-days.
    CLICK HERE to get started
  • Crunch Live Unfiltered - We have a wide variety of Crunch Live Unfiltered Classes on Facebook. CHECK IT OUT
  • For a limited time, dotFIT is offering a 30% off discount on all products including multivitamins and Vitamin D. SHOP DOTFIT.
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FAQ's

Will I be paying for my membership while it’s closed?

All of our corporately owned gyms, as well as the vast majority of our independently owned and operated gyms, suspended billing as quickly as was administratively possible after their closure. As of April 1, all North American Crunch locations have suspended billing during the closure. It is possible that some members at some clubs were billed in error while we worked to freeze billing in our systems. As such, those members will receive an adjustment or credit applied to their membership.

Contact us about Billing


My gym re-opened how are you handling billing?*

Now that the gym has reopened, membership dues, annual maintenance fees, personal training and other recurring billing will resume effective from our opening date on your normal billing date. 

*Crunch locations are independently owned and operated, billing may vary by location. See local club for details. 


What happens if my gym closes again after re-opening?

Based on local Government mandates, some gyms may be required to close a second time. All Billing will be turned off immediately. Upon reopening, we will apply any prorated dues credits that are owed to the next billing cycle.


How do I cancel or freeze my account if my club is currently closed?

We want to keep you as a member and believe your fitness and health are too important to abandon during this crisis. We are asking you to please wait until we reopen, at which point we will address all billing issues and make the appropriate adjustment or credit to your membership for lost time or services during the closure.  If you absolutely feel you must cancel your membership now, please send a letter or email to your gym with your name, address, email and membership number along with your request to cancel.

To find your gym’s address, visit www.crunch.com/locations to locate your club’s page. When you get to your gym’s page, the mailing address is in the main image on the page.  The “CONTACT” section below that image includes other ways to stay in touch with your gym, including the email address. We ask for your patience and understanding as we are operating with a reduced staff.


How is month to month billing being handled?*

Credit Due: If you were billed during our closure, your membership has been credited for the exact number of days you were billed based on 150% of the time the gym was closed. The additional 50% is a bonus incentive to apply the total credit towards any Crunch product or service, including; retail, drinks, nutrition products, personal training, membership upgrade or a gift membership. This credit may take up to 30 days to appear on your account and will show as a “Prepaid Credit” any time you purchase an item so you can apply it until the entire credit balance has been used. If you choose to forego the additional 50% free bonus, you can request a credit on your next billing cycle.

No Credit Due: If you weren’t charged during our closure, you may have missed a billing cycle for a portion of the month we open. If this happened, your membership will be billed the additional days on your next billing cycle.

Annual Maintenance Fees are applied to maintenance and upkeep of our gyms year round. During our closure, we spent even more money on maintenance and cleaning than normal. Your Annual Maintenance Fees will be billed on the normal annual billing dates. If you missed a billing cycle, your membership will be billed at any time within 30 days of opening.

*Crunch locations are independently owned and operated, billing may vary by location. See local club for details. 


What if I paid for my membership in advance for a year?

If your membership has an expiration date, you will receive a credit in the form of a membership expiration extension for the number of days the gym was closed.


What if I pay for my membership monthly with an annual commitment?

If your membership has an expiration date, you will receive a credit in the form of a membership expiration extension for the number of days the gym was closed.


I see an outstanding/overdue balance when I look at my account online/on the member app. What do I do about it?

Please disregard the overdue balance notice on your member app, you do not need to pay this during club closure. When your club reopens, all balances will be adjusted.


I paid for Personal Training sessions in advance? How will that be handled?

If you have prepaid Personal Training sessions, the expiration date of your sessions will be extended when we reopen, so you can get back on track with your fitness goals.


I have Personal Training sessions that I pay for monthly. How will that be handled?

If you have monthly Personal Training sessions, the payment was either suspended during the gym closure or will be refunded for the portion of your payment based on the gym closure. In some cases, the time frame to use your sessions will be extended so you can get back on track with your fitness goals.


What is Crunch doing about addressing cleaning and disinfecting in the gyms?

Crunch is committed to providing a safe and clean environment for our members, guests and employees. Gyms are following a cleaning protocol following the CDC guidelines that have been found to be effective against viruses. During the closures, we are intensifying our cleaning and disinfecting measures in all of our gyms.


My club has installed an airPHX unit.  What does that mean?

airPHX (pronounced air-fix) devices produce a proprietary blend of oxidizing molecules that are generated when ambient air goes through its plasma cell. These are molecules that occur naturally in most environments, but airPHX produces them in a unique mixture and in levels that are both extremely effective in killing germs and well below safe levels as established by health regulations. Because it requires no chemicals or liquid additives, the airPHX process is organic and safe.

It's been shown to work on Human Coronavirus HCoV‐229E, which has the same genetics as SARS‐CoV‐2 (COVID‐19) virus.