This page provides updated information about what Crunch is doing as we re-open gyms and provide a safe & clean environment for our members and team.



WHEN IS YOUR LOCAL CLUB RE-OPENING?

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Please click on the link below to see what your local club is doing

FIND MY CLUB

Don’t see your club listed? That’s probably because the state/local government has not released an opening date. Please check back here or on your club’s location page or Facebook page for up to date information.

Have questions about billing? CLICK HERE

WANT TO RECEIVE UPDATES FROM CRUNCH?

CLICK HERE to register for communications.


GOING THE DISTANCE... PRACTICING DISTANCE

All Crunch Gyms prior to reopening are practicing social distancing and club safety including contactless entry shown below.


HERE'S A FEW OF THE WAYS WE ARE STAYING SO FRESH & SO CLEAN 

We're thrilled to have you back in the gym! Our team is working hard to provide a clean & safe environment for your workouts.


CR005AG_Post-COVID The Crunch Commitment Icons_5.15.20 (1)Members will have access to contactless check-in
via the Crunch Mobile App and contactless payment via Apple Pay.

Team Members will wear masks & gloves (alongside other PPE if required by public health officials).

Members have the option to wear masks & gloves in the gym while working out (unless required by public health officials).CR005AG_Post-COVID The Crunch Commitment Icons_5.15.202 (1)


All high-traffic surfaces will be disinfected multiple times a day.

All floor surfaces (mats, turf, rubber, wooden/laminate) will be vacuumed & disinfected daily.

All gym equipment & machines will be cleaned throughout the day.

Multiple new sanitation stations can be found throughout the gym for member use. Members are required to CR005AG_Post-COVID The Crunch Commitment Icons_5.15.203wipe down equipment before & after their workout.

Locker rooms will be monitored multiple times a day to Certain machines and areas of the gym may be marked as closed & group fitness class sizes may be reduced to allow for appropriate social distancing.

Towels & wipes will never be reused & will be washed or discarded after each use. emptygarbage, refill soap and cleaning supplies, and disinfect sinks, counters, mirrors, and showers.

CR005AG_Post-COVID The Crunch Commitment Icons_5.15.204All desks, computers, phones, waiting area furniture & Front Desk surfaces will be cleaned throughout the day.

CDC guidelines will be followed to wash hands frequently with soap and water for at least 20 seconds, avoid touching the face, and maintain a safe social distance (6 FEET or more) from others. 


WE'RE IN THIS TOGETHER

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BE CONSIDERATE 

Wipe down all of your equipment & machines thoroughly after use.

BE KIND 

Help us keep Crunch a place where people can relieve their stress & anxiety, safely with #NoJudgments.

BE MINDFUL 

Maintain a 6-foot distance from your fellow Crunchers on the gym floor, in class, and in the locker rooms.


NEED A LITTLE HELP EASING BACK INTO THE GYM? WE'VE GOT YOU COVERED!

  • Crunch Live - Get 24/7 access to our library of over 100+ Crunch workouts.
  • Access is free for members; non-members can try free for 45-days.
    CLICK HERE to get started
  • Crunch Live Unfiltered - We have a wide variety of Crunch Live Unfiltered Classes on Facebook. CHECK IT OUT
  • For a limited time, dotFIT is offering a 40% off discount on all products including multivitamins and Vitamin D. SHOP DOTFIT.
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FAQ's

Will I be paying for my membership while it’s closed?

All of our corporately owned gyms, as well as the vast majority of our independently owned and operated gyms, suspended billing as quickly as was administratively possible after their closure. As of April 1, all North American Crunch locations have suspended billing during the closure. It is possible that some members at some clubs were billed in error while we worked to freeze billing in our systems. As such, those members will receive an adjustment or credit applied to their membership.

Contact us about Billing


My gym re-opened how are you handling billing?*

Now that the gym has reopened, membership dues, annual maintenance fees, personal training and other recurring billing will resume effective from our opening date on your normal billing date. 

*Crunch locations are independently owned and operated, billing may vary by location. See local club for details. 


How do I cancel or freeze my account if my club is currently closed?

We want to keep you as a member and believe your fitness and health are too important to abandon during this crisis. We are asking you to please wait until we reopen, at which point we will address all billing issues and make the appropriate adjustment or credit to your membership for lost time or services during the closure.  If you absolutely feel you must cancel your membership now, please send a letter or email to your gym with your name, address, email and membership number along with your request to cancel.

To find your gym’s address, visit www.crunch.com/locations to locate your club’s page. When you get to your gym’s page, the mailing address is in the main image on the page.  The “CONTACT” section below that image includes other ways to stay in touch with your gym, including the email address. We ask for your patience and understanding as we are operating with a reduced staff.


How is month to month billing being handled?*

Credit Due: If you were billed during our closure, your membership has been credited for the exact number of days you were billed based on 150% of the time the gym was closed. The additional 50% is a bonus incentive to apply the total credit towards any Crunch product or service, including; retail, drinks, nutrition products, personal training, membership upgrade or a gift membership. This credit may take up to 30 days to appear on your account and will show as a “Prepaid Credit” any time you purchase an item so you can apply it until the entire credit balance has been used. If you choose to forego the additional 50% free bonus, you can request a credit on your next billing cycle.

No Credit Due: If you weren’t charged during our closure, you may have missed a billing cycle for a portion of the month we open. If this happened, your membership will be billed the additional days on your next billing cycle.

Annual Maintenance Fees are applied to maintenance and upkeep of our gyms year round. During our closure, we spent even more money on maintenance and cleaning than normal. Your Annual Maintenance Fees will be billed on the normal annual billing dates. If you missed a billing cycle, your membership will be billed at any time within 30 days of opening.

*Crunch locations are independently owned and operated, billing may vary by location. See local club for details. 


What if I paid for my membership in advance for a year?

If your membership has an expiration date, you will receive a credit in the form of a membership expiration extension for the number of days the gym was closed.


What if I pay for my membership monthly with an annual commitment?

If your membership has an expiration date, you will receive a credit in the form of a membership expiration extension for the number of days the gym was closed.


I see an outstanding/overdue balance when I look at my account online/on the member app. What do I do about it?

Please disregard the overdue balance notice on your member app, you do not need to pay this during club closure. When your club reopens, all balances will be adjusted.


I paid for Personal Training sessions in advance? How will that be handled?

If you have prepaid Personal Training sessions, the expiration date of your sessions will be extended when we reopen, so you can get back on track with your fitness goals.


I have Personal Training sessions that I pay for monthly. How will that be handled?

If you have monthly Personal Training sessions, the payment was either suspended during the gym closure or will be refunded for the portion of your payment based on the gym closure. In some cases, the time frame to use your sessions will be extended so you can get back on track with your fitness goals.


What is Crunch doing about addressing cleaning and disinfecting in the gyms?

Crunch is committed to providing a safe and clean environment for our members, guests and employees. Gyms are following a cleaning protocol following the CDC guidelines that have been found to be effective against viruses. During the closures, we are intensifying our cleaning and disinfecting measures in all of our gyms.